Microsoft Microsoft Business Solutions MB7-232 Exam

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Exam : MBS MB7-232
Title : Navision 4.0 C/SIDE Solution Development


1. What is the default response time?
A. The number of hours used by the program to set up the time frame within different service orders
B. The number of hours it takes to respond to a customer inquiry
C. The estimated number of hours between the creation of the service order and the time when the repair
status on the service item changes from Initial to In Process
D. The number of hours it takes to generate a response activity
Answer: C

2. John Smith purchased a radio and a service contract on the unit. The radio has recently had some problems that Mr. Smith would like to be addressed. What should you look for to identify the proper technician with skills needed to repair and maintain this item?
A. Work-Hour Template
B. Skill Code
C. Default Service Hours
D. Service Zone
Answer: B

3. Customer XYZ, Inc purchased Computer Hardware from your organization to build a server. They have recently called regarding the hard drive (a component in which they purchased) has gone bad. The hard drive is currently under a valid service plan. Prior to assigning a technician, which window will you find a resource located in the proper zone and whether this location has the required skill to perform the service?
A. Resource Availability
B. Service Management Setup
C. Service Order
D. Fault Areas
Answer: A

4. What is the relationship between the repair status and the service order status?
A. The repair status on the lines and the service order status are linked via the statuses priority method
B. There is no link between the service order status and the repair status
C. The service order status on the service order header determines the repair status on the service order
lines using the priority assigned to the service order status in the Repair Status Setup window
D. The repair status on the service order lines determines the service order status on the service order
header using the priority assigned to the repair status in the Repair Status Setup window
Answer: D

5. What is the Next Service Calculation Method?
A. A method for calculating the next planned service date for service orders
B. A method for calculating the next planned service date for service items included in service contracts
C. A method for keeping track of the customer service level
D. A method for planning the next service for the customer
Answer: B